Privacy Policy

Effective Date: 1 July 2026

At Cyberstack Digital, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.

By using our website or purchasing our products and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Cyberstack Digital is a UK-based sole trader providing website development, digital marketing, hosting, SEO, website support, and related digital services.

Business Name: Cyberstack Digital

Business Address

8 Sevendwellings View
Brierley Hill
Dudley
DY5 3BT

Email: hello@cyberstackdigital.com

Telephone: +44 7364 176 276

For the purposes of UK data protection law, Cyberstack Digital acts as the Data Controller for the personal information collected through this website.

2. Information We Collect

Depending on how you interact with our website or services, we may collect the following information:

Personal Information

  • Name

  • Business name

  • Email address

  • Telephone number

  • Billing address

  • Company website

  • Project requirements

  • Information submitted through contact forms

Technical Information

When visiting our website, we may automatically collect:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Screen resolution

  • Pages visited

  • Time spent on pages

  • Referring websites

  • General geographic location

  • Website performance data

3. How We Collect Information

Information may be collected when you:

  • Contact us through our website

  • Purchase a product or service

  • Complete an enquiry form

  • Subscribe to one of our services

  • Communicate with us by email or telephone

  • Browse our website

  • Accept cookies

  • Complete project onboarding forms

4. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Deliver purchased services

  • Process payments

  • Provide customer support

  • Arrange project kick-off meetings

  • Improve our website

  • Improve customer experience

  • Monitor website performance

  • Provide website maintenance services

  • Deliver advertising campaigns

  • Comply with legal obligations

  • Prevent fraud and misuse

We will never sell your personal information to third parties.

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your information under one or more of the following lawful bases:

  • Performance of a contract

  • Legitimate business interests

  • Compliance with legal obligations

  • Consent (where required)

6. Payments

Payments made through our website are securely processed using Stripe.

Cyberstack Digital does not store or have access to your full payment card details.

Payment information is processed in accordance with Stripe's own privacy and security policies.

7. Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics helps us monitor:

  • Website traffic

  • Visitor behaviour

  • Popular pages

  • Website performance

  • Device usage

This information helps us improve our services and website experience.

Where possible, data is anonymised before analysis.

8. Google Search Console

We use Google Search Console to monitor our website's visibility within Google Search.

This information helps us identify technical issues, improve website performance and enhance search engine optimisation.

9. Google Ads

Cyberstack Digital may use Google Ads and associated conversion tracking technologies to measure advertising performance.

This may include anonymous information about:

  • Advertisement clicks

  • Website visits

  • Conversion events

  • Marketing campaign effectiveness

10. Cookies

Our website uses cookies to:

  • Improve website functionality

  • Remember user preferences

  • Measure website performance

  • Analyse visitor behaviour

  • Support advertising campaigns

You can manage your cookie preferences through your web browser.

A separate Cookie Policy provides more detailed information about the cookies used on this website.

11. Marketing Communications

If you choose to contact Cyberstack Digital or become a client, we may occasionally contact you regarding:

  • Your project

  • Service updates

  • Important account information

  • Changes to our services

We will not send marketing emails unless you have specifically agreed to receive them.

You may unsubscribe from marketing communications at any time.

12. Sharing Information

We only share information where necessary to deliver our services.

This may include trusted providers such as:

  • Stripe

  • Google

  • Website hosting providers

  • Domain registrars

  • Cloud infrastructure providers

These organisations only receive information necessary to perform their services.

We do not sell personal information to third parties.

13. Data Storage

We take reasonable technical and organisational measures to protect your personal information.

These measures include:

  • Secure hosting

  • Password protection

  • Secure communications

  • Access controls

  • Regular software updates

While we work hard to protect your information, no online service can guarantee absolute security.

14. Data Retention

We only retain personal information for as long as necessary.

This may include retaining information:

  • While providing services

  • To meet legal obligations

  • For tax and accounting purposes

  • To resolve disputes

  • To enforce agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

15. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request a copy of your information

  • Withdraw consent where processing relies upon consent

Requests can be made by contacting us using the details provided in this Privacy Policy.

16. Children's Privacy

Our services are intended for businesses and individuals aged 18 years or over.

We do not knowingly collect personal information from children.

17. International Transfers

Where third-party providers process information outside the United Kingdom, appropriate safeguards are used to protect your personal data in accordance with UK data protection legislation.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website with the updated effective date.

19. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Cyberstack Digital

8 Sevendwellings View
Brierley Hill
Dudley
DY5 3BT

Email: hello@cyberstackdigital.com

Telephone: +44 7364 176 276

20. Complaints

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

For more information, visit the ICO website or contact them directly.